Stop sending me the same hotel I already accepted! Do I have an actual reservation or not? Very confusing!!!!
By default, when you start using TRIPBAM you are in what we call “Shop Only” mode where you can preview the savings without making a reservation. When you review and accept an offer in this mode, you are prompted to “flip” the search to “Shop & Confirm” mode which makes actual bookings. Because we did not actually secure the originally offered rate with a real credit card, we have to re-shop and therefore re-offer that rate. If you respond to offers quickly enough, more often than not that rate will be available – but sometimes the rate changes or is no longer available.
That is how we work today – we do understand this process is not ideal from a User Experience perspective and take to heart your honest feedback. We are working on a UX redesign for our consumer site that should address this and many other usability concerns we’ve heard from our users. Stay tuned, meanwhile enjoy our free hotel shopping service!