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I suggest you ...

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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      By default, when you start using TRIPBAM you are in what we call “Shop Only” mode where you can preview the savings without making a reservation. When you review and accept an offer in this mode, you are prompted to “flip” the search to “Shop & Confirm” mode which makes actual bookings. Because we did not actually secure the originally offered rate with a real credit card, we have to re-shop and therefore re-offer that rate. If you respond to offers quickly enough, more often than not that rate will be available – but sometimes the rate changes or is no longer available.

      That is how we work today – we do understand this process is not ideal from a User Experience perspective and take to heart your honest feedback. We are working on a UX redesign for our consumer site that should address this and many other usability concerns…

    • indicate in the email subject that there are no better deals

      Then, I would not actually have to read the body of the email on my cell phone. Right now, I have to swipe down to the body of the email to figure out that there are no better deals, and that's kind of annoying.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Sorry for the late reply, we missed this idea.

        We send two different kinds of emails – one is our daily “Still Searching” email which can be turned off in your preferences. This email subject is as follows:

        tripBAM is still processing your search for {City} from {InDate} to {OutDate}

        If the above email subject is used, that means we didn’t find a better deal and we’re still shopping. The other email type you’ll receive is our Rate OFfer email and the subject is as follows:

        CLICKBAMPOW: tripBAM found a rate for you that needs your confirmation for {City} from {InDate} to {OutDate}

        This email means (implicitly) that we did indeed find a better deal. So usually based on the subject line content you’ll know what’s going on.

        Thanks for your feedback and sorry this one slipped through the cracks!

      • don't send an incorrect alert - 2 nights are more expensive than 1!

        I'm booked for 2 nights at the Renaissance Washington in DC, for $236.00 per night. That's a total of $472 for TWO nights. I'm getting alerts for a cheaper rate of $384 or $334 PER NIGHT at that hotel... please check your search logic and calculate the nightly rates correctly.

        Also, in the "Decline" reason list, you might want a button for "something's wrong with this rate."

        Thanks!

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          This was a support issue entered as an idea and saw that you ended up entering as a support issue. Just closing this out as it’s more of an issue report and we responded to that ticket accordingly. Thanks for using TRIPBAM!

        • 1 vote
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

            Thanks for the suggestion. The challenge we have is it’s really hard to tell if a deposit is non-refundable (or not). Most of them are but several hotels offer rates with deposits that are not refundable which is why we need to be careful.

          • change test mode to book resercation

            How to you change a test mode search to an actual booking?

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              We missed a few support tickets that were entered in as Ideas so we’re sorry this was missed. Since this question was asked, we’ve changed the process to be a little easier. After accepting a “Shop Only” rate offer, you are prompted right away to convert it over to “Shop & Confirm”. This will take you to a page where you can provide more information required for reserving such as phone, confirmation card, etc. We do not charge your credit card, we only pass it along to the hotel for guarantee purposes. We never offer non-refundable, pre-pay or non-cancellable rates so this is a pretty safe thing to do.

              Once you get familiar with TRIPBAM, you’ll find that having a search in “Shop & Confirm” mode is pretty convenient as we will reserve the rate as soon as we find it – if you decline, we cancel. If we…

            • 1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                The cancellation policy is in the confirmation email we send as well as on the offer details page, located under the MY TRIPS —> MY RESULTS menu.

                We never offer hotels that are non-cancellable, non-refundable or pre-pay. We also automatically stop searching if we reach the “Cancel By” date of the currently booked hotel (if any). So you should be pretty safe from this perspective, but always review the Cancellation Policy on the “MY RESULTS” record for the booking in question just to be sure.

                So sorry for the late reply, this was a support question submitted as an idea and just tonight we found a handful of those that we missed from a while ago.

              • 6 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Thanks for the feedback – we’ve been working on some great new interface changes and this is among them. Stay tuned!

                  UPDATE: As we’re sure you’ve noticed already, in 2015 we added a confirmation page that clearly registers both accepts and declines and helps you understand what we’ll be doing next. Usually, you don’t have to do anything and we’ll either continue shopping or stop shopping, depending on your choices on the previous page. Apologies for the late reply, there are a few ideas on our Support Site that we missed.

                • Do not send daily emails

                  I suggest you do not send daily emails like "tripBAM is still processing your search". I´m really getting tired of them. And when you have more one search, it gets even worse.

                  17 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    We actually added a setting early 2015 under the Preferences page to turn off daily emails. Sorry we forgot to update this thread!

                    To access your preferences page, click on the ACCOUNT menu in the upper right, then click PREFERENCES. The setting is called "Send daily search emails and you can uncheck this to disable the daily emails.

                  • Modify subject line on emails

                    Add location, dates, etc. in subject line to make them easier to manage by travelers with multiple searches.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • provide the best rate for the starting hotel as well as the lowest for the cluster

                      Allow the user to see additional rates for the cluster (reference hotel, all hotels in the cluster, lowest by bed type, number of rooms, etc). Avoids the user going to a preferred hotels website and validating the rates outside of the system.

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow a user to shop without a credit card

                        Somehow allow a user to sign up in shop only mode and provide notifications when rates change but not book. (No book mode). Provide a clear and easy process to convert to book mode. Have a shop only option where the traveler enters their card. email notifications have a link to convert to book mode.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • accept a starting point other than a specific hotel

                            allow home page entries such as las vegas, or paris 5 star, or, Orlando $199/night average

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Just wanted to let you know that this request was implemented in tripBAM 1.0.0, which was released March 25, 2013. To use the feature, just click the link under the search input on the home page. Thanks for the great suggestion!

                            • let me start a new trip from the existing trip pages

                              once a cluster is confirmed, I'm more likely to be in the mood to create other clusters for future trips

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                                completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Good email. This property shows as 4 star here, but look at the rate and Kayak shows as 3 star.

                                Would be good to have a link to "Update my Cluster" option. After reviewing a suggested property, I changed my mind and want to remove it. Might be good to have a "no savings yet - broaden your search" reminder if no savings after a few days.

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                                  completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • In the daily update, tell the user the current hotel and rate.

                                  When I receive the daily e-mail telling me about the search it doesn't Tell me my current hotel or rate. I would like to know this without having to sign in. Example "tripBam is processing your search for your hotel stay in Venice from November 15 through November 18. We currently have you at the Gritti Palace at a rate of $400.00 per night and are working hard to BAM your rate.

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      How did you access the old search? If from the search list, it should have kept the old settings. I just tried it and it worked as designed. can you provide a bit more information?

                                    • 1 vote
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                                        completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can't click on a search in "my searches" to accept pending savings. The only active button is to restart, which clears the result.

                                        A live link from the hotel name or an "accept" button could take you to the accept page.

                                        1 vote
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                                          completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 0 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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